POLICIES & FAQ’s
All new athletes must complete New Athlete Onboarding before participating in any activity and/or event held by The Flip Side! Once onboarding has been completed you will receive the “Guide to the Flip Side” to begin scheduling lessons. Some frequently asked questions are answered below!
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Scheduling/rescheduling/cancellations will all be conducted through the Acuity Scheduling Client mobile app. You must download this app to book lessons, classes, and clinics.
Private lessons are first-to-book availability. Schedule is likely to fill up fast, so please book ahead if you know your athlete will be doing reoccurring lessons.
To be respectful to all athletes, only book dates that you know your athlete will be there.
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Payments will be collected through Acuity by entering credit/debit card or Paypal. Payment for all scheduled appointment is due at the time of booking. Venmo payments are not accepted.
Private lessons, program classes, and clinics must be paid for during booking to ensure your spot.
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Rescheduling is recommended over cancellation!
Rescheduling and lesson cancellation can be done anytime prior to 24 hours in advance of scheduled appointment without penalty. If cancellation is needed within 24 hours of your lesson due to a sickness or unforeseen circumstance, you can receive only a 50% credit of the cancelled appointment for future use. This credit will be issued within 72 hours of cancellation.
Missed program classes cannot be exchanged or credited for another service.
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“The best preparation for tomorrow is doing your best today." -H. Jackson Brown Jr.
Please show up prepared with hair secured out of face, clothing to flip in, and appropriate footwear. Arriving 5 minutes early to stretch in the designated stretching area is encouraged for private lessons. Coach Kiersten will do any other necessary stretches and flexibility work within start of the lesson. Program classes will stretch together.
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You will receive an email for inclement weather closures. A post will also be made on on our social media account. Holiday closures are blocked off on the scheduling calendar. No refunds are issued for reoccurring classes that are not held due to national holidays or inclement weather.
THE FLIP SIDE FAQ’S
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All ages and skill levels are welcome at The Flip Side! Private lessons are recommend to athletes who can hold a focused attention span for at least 30 minutes.
Tumbling early in life helps with motor skills, flexibility/balance, confidence, cognitive functions, & more! What athletes learn through tumbling teaches body-control and coordination that translates well into many other sport. It's never too late to learn new skills and see what our bodies can do.
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In order to meet the demand for private lessons of current clients, recreational classes are not offered. We may be offer a recreational class in the future, but for now, private lessons and clinics are the best way to participate in lessons and coaching at The Flip Side.
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As our client base grew, it became apparent a large number of the clients seeking consistent weekly private lessons happened to attend the same outside programs. Thus, Program Classes were developed.
Enrollment in a Program Class is a season-long commitment to repeating weekly classes. Typically running from September to March, athletes are charged a monthly tuition for attendance.
Program Classes are structured around athletes on outside school teams or competitive dance/cheer programs as a chance to work skills and technique specific to that group’s routines/dances/needs. Compared to typical larger acro or tumbling classes offered at schools/programs, these small group classes at The Flip Side allow athletes to work more skills per class, have more repetitions at each skill station, and gives more hands-on coaching time per athlete. These classes are designed as complementary courses to their outside program.
Classes, as opposed to 1:1 lessons, foster the unique environment of group encouragement; as fellow teammates celebrate each other’s successes and build even stronger connections among athletes.
Athletes enrolled in a Program Class are still free (even encouraged) to schedule additional private lessons anytime. One-off private lessons are great for working a specific skill or part of a routine that might need additional practice outside of the class.
If you have a group of 6 athletes who are interested in committing to a ongoing weekly 1-hour group class, please reach out to Coach Kiersten directly at flip@theflipsidenwa.com
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To Name a Few:
Guaranteed spot on Coach Kiersten’s schedule! Coaching hours fill up fast. Being in a class eliminates the need to manually book each appointment or worrying if there is still an available time that works in your schedule.
Consistency! Classes being held at the same day and time each week makes planning schedules easier. Booking private lessons are done on a first-come-first-serve basis, and remaining bookable time slots vary greatly week to week. Class enrollment eliminates the headache of finding a consistently available lesson time.
Held during the best times! Program Classes are often scheduled during the highest demanded hours. This eliminates the need to be “fast enough” to book the most convenient appointment times.
Cost Savings! Athlete’s get 4 hours of coaching for the same price as 2 hours of private lessons. (Or even more on the lucky times 5 classes occur in a single month.)
The time commitment to outside competitive programs often limits these athletes to the same 1 or 2 days a week they can attend lessons at The Flip Side. Since Coach Kiersten works with so many athletes at the same outside programs, there is simply not enough available coaching hours on those couple days to give weekly private lessons to each athlete. Program Classes ensure there are more spots available to these competitive athletes.
Athletes enrolled in a Program Class are still free (even encouraged) to schedule additional private lessons anytime. One-off private lessons are great for working a specific skill or part of a routine that might need additional practice outside of the class.
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Complete the "New Athlete Onboarding Class" for EACH athlete using the same parent name, phone number, and email. This will create multiple clients for the admin. When scheduling a lesson, simply type in the name of the athlete that will be attending the lesson.
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We love getting to work with multiple athletes from the same family! While there is no direct discount for siblings, you can book a private lesson at full price and add a second athlete to that same appointment for half of the cost of an individual lesson.
Example: For a 30-minute private lesson, $40 for first sibling + $20 for second sibling to attend same private lesson = $60 total (or $30 per athlete).
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You must complete the “New Athlete Onboarding” for each athlete that will be participating at The Flip Side.
You will receive the ‘Scheduling Guide” in your New Athlete Onboarding confirmation email. This provides step-by-step instruction on booking lessons.
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Please arrive within 5-10 minutes early of the start time of your private lesson. There is a designated stretching area to begin stretching before your private lesson.
Group lessons and clinics will stretch together when the class begins. Any additional stretching/flexibility work will be done during the lesson.
For group classes, clinic, or other group events (like Flip in Fridays), please wait in the lobby until Coach Kiersten comes to get you.
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Clothing that is easy to move in. Such as t-shirts, tank tops, sports bras, shorts, leggings, etc. Please make sure clothing is tight enough that when going upside down it doesn't cover your eyes. Please have hair tied back and appropriate footwear based on activity.
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Parents can drop off their athlete or stay in lobby area. To keep lessons and classes focused on coaching, parents are not allowed in the gym area.
Parking and seating are limited, so please be courteous of sharing the space with others.
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You can easily book and pre-pay for several future lessons at a time to guarantee your athlete's spot on the schedule. Payment for ALL scheduled appointments is due at the time of booking.
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Only one of the attending parties needs to book the appointment. Schedule a private lesson for one of the athletes and then use the add-on feature to add a second athlete to that appointment for the additional fee. The person booking will pay for the full cost of the shared lesson. This appointment will only be displayed on the booking parties account.
Example: For a 1-hour private lesson, $80 base price for first athlete + $40 for second athlete to attend the private lesson = $120 total (or $60 per athlete).
It is left to the attending parties to determine how to share the cost of the lesson outside of the scheduling platform. For athletes consistently doing 2-person private lessons, we recommend alternating who pays for each lesson or each month.
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It is not possible from the client accounts to retroactively add a second person to a private lesson. You can reach out to Coach Kiersten direct and see if she will add the person to the lesson.
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Yes! Summer hours typically run from June through the first week or two of August. Official dates and times of summer hours are released in late-winter. Follow The Flip Side account on Instagram for the lasted updates on hours.
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The Flip Side is closed for all major holidays and a 1-week break that typically occurs during both the summer and fall. These days will be will published on The Flip Side Instagram, and dates will be blocked of from scheduling lessons. If you schedule a lesson for a dates that becomes blocked off, Coach Kiersten will reach out to you to reschedule.
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Classes missed due to regular scheduled closings (such as holidays) are offset by the months where athletes receive 5 lessons instead of 4.
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Please follow us on Instagram @theflipsidenwa
Keeping an up-to-date email on file is important to stay updated with all things regarding current information/updates.